Privacy Policy

Last updated: 17 May 2026 · Version 1.0

Template notice: This policy is a good-faith baseline drafted for a New Zealand SaaS. It is not legal advice. Have it reviewed by a New Zealand lawyer and tailored to your actual data practices before you rely on it commercially.

Toolie ("Toolie", "we", "us") provides job, quoting, money and compliance software for New Zealand builders. This policy explains how we handle personal information, consistent with the Privacy Act 2020 and its Information Privacy Principles (IPPs).

1. Information we collect

Account information — name, business name, email, phone, LBP number, billing details.
Content you create — jobs, quotes, invoices, timesheets, photos, client and crew details you enter.
Technical data — device/browser type, log data and usage analytics needed to operate and secure the service.
Payment data — handled by our payment processor (e.g. Stripe); we do not store full card numbers.

2. How we use it

To provide, maintain, secure and improve the Toolie service.
To process subscriptions and billing.
To provide support and send service-related communications.
To meet legal and regulatory obligations.

We do not sell your personal information. We do not use your business content to train AI models.

3. Storage and security

Toolie is offline-first: your data is held on your device and synced to cloud infrastructure when you sign in. We use reputable cloud providers and apply reasonable technical and organisational safeguards. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

4. Disclosure

We may share information with service providers (hosting, payment, email) who process it on our behalf under confidentiality obligations, or where required by law. Your clients/crew information that you enter remains yours; you are responsible for having a lawful basis to provide it.

5. Your rights

Under the Privacy Act 2020 you may request access to, and correction of, personal information we hold about you. You can export your data from within Toolie, and request deletion of your account. Contact us using the details below.

6. Data retention

We retain account and content data while your account is active and for a reasonable period afterwards to meet legal, tax and operational requirements, then delete or anonymise it.

7. Overseas storage

Some providers may store or process data outside New Zealand. Where this occurs we take reasonable steps to ensure comparable privacy protections consistent with IPP 12.

8. Changes

We may update this policy. Material changes will be notified in-app or by email, and the version/date above will change.

9. Contact

Privacy queries or complaints: privacy@toolie.co.nz. You may also contact the Office of the Privacy Commissioner (privacy.org.nz).